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PRODUCT QUESTIONS:
 

What Kind Of Shells Do You Use?
What Kind Of Bearing Edges Do You Make?
What Kind Of Hardware Do You Build With?
What Kind Of Mounts Are Included?
What Kind Of Finishes Do you Offer?
Tell Me About Your Craftsmanship
Tell Me About The Tools You Use
Do You Offer Powder Coating?
What Is It That Makes Your Drums Sound So Good?
   
COMPANY & ORDERING QUESTIONS:
 
What Is Your Average Build Time?
How Do I Place My Order?
How Much Is Shipping & Handling?
Can I Visit Your Shop?
How Do I Get Endorsed By Shine?
What If I Want To Change My Mind Once I've Already Ordered?
When Is My Final Payment Due and Required?
 
 
 
 
 
What Kind Of Shells Do You Use?
We use Keller 6/8 or 10 ply, 100% maple shells and 1/4" acrylic shells manufactured by the same company who manufactures acrylic shells for Lugwig and other drum companies. We also offer birch, stave and solids in many exotic woods. In addition, we can do blended and hybrid shells as well. If you have questions about what we do and do not offer, please feel free to contact us
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What Kind Of Bearing Edges Do You Make?
Our standard bearing edge is a sharp double 45 degree edge which provides the best and truest possible sound and resonance to the drum. The double 45 degree edge is also the most popular and widely requested edge and thus we use it as our standard edge. However, we can produce any edge that our customer desires. Please let us know during your order if you desire to have a different type of bearing edge on your drums and we will create what you want.
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What Kind Of Hardware Do You Build With?
A great sounding kit starts with the right professional grade materials. We use only the best hardware all the way around. Our snares come standard with PureSound Blasters™ snare wires, Trick GS007 throw-offs and feature the customer's choice of our many standard or upgarde lug options. In addition, our kits come standard with DSS ISO suspension mounting systems and floor mounting cradles with the customer's choice of Remo or Evans heads included (customer also has the option to upgrade to Aquarian heads). Our standard hoops come in chrome, black chrome and brass and we offer the ability to powder coat them in addition to the other hardware for a fully customized look.
 
As always, our customers have the ability to pick any kind of hardware they wish and in most cases, we can order rare or very custom parts. This section simply highlights what we include as standard features on our drums.
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What Kind Of Mounts Are Included?
We offer DSS mounting systems as standard hardware on all of our kits (a kit consists of 2 or more toms with a bass drum, if only purchasing toms our DSS mounts can be included for a small fee). These mounting systems attach to the tension rods on the tom and allow the drum to be completely suspended for total resonance. We also offer Gauger mounting systems as upgrade option, however our standard mounts are very similar in look and operation. 
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What Kind Of Finishes Do You Offer?
We offer a wide variety of wraps and finishes as well as veneers for you to choose from. In addition (and as always), we will build your kit to your specifications. So if you have something in mind that isn't featured in our finishes section, you can just send us a link or a picture of what you want and we will chase down the wrap of finish you are looking for.
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Tell Me About Your Craftsmanship
We pride ourselves on flawless work and craftsmanship. There are other custom builders out there that let kits and snares go out the door with large flaws and serious visual and construction errors...we don't do that. We don't ship it until we are 100% satisfied that it reflects our craftsmanship and dedication to quality. Unlike some of the other custom drum builders out there, we care what our customers have to say about our drums and craftsmanship!
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Tell Me About The Tools You Use
Our shop is stocked with high-quality, state-of-the-art tools and machinery to ensure that your drums are built without unnecessary and slightly construction flaws. We replace items like router bits and blades frequently to ensure precision cutting and drilling and when buying new tools, we buy only the best equipment to build your drums with. You get what you pay for when it comes to tools and machinery, and we refuse to risk your drum's construction quality to save a few dollars. 
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Do You Offer Powder Coating?
We absolutely do! We can pretty much do any color or texture you can image. Our powder coating is about $100/per drum for standard colors (some textures and colors may be more expensive due to availability and cost). Please feel free to visit our lugs page to see some powder coating examples.
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What Is It That Makes Your Drums Sound So Good?
Well we do a few things different than our competitors that affect the way our drums sound and react...these differences are both the inside of our drums and our edges...we do it differently than our competitors. If you have played a Shine snare or kit then you know what we are talking about. We get countless accolades from sound engineers and multi-Grammy winning producers to legendary techs and multi-Platinum recording studios.
 
 
What Is Your Average Build Time?
Our current build time is approximately 60-90 days. We usually run a bit faster than those build times, but we provide those ramifications as basic time frames for build outs. Please be advised those time frames can be a bit longer depending on many factors outside of our control. Lacquers and veneers typically take longer due to drying times.
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How Do I Place My Order?
Placing an order is simple, visit our contact us page and either call us, or fill out our order form and a Shine rep will contact you. We require a non-refundable 50% deposit to begin building and the balance plus shipping is added to your final payment before we ship. We accept Bank Checks, Certified Checks, Cashier's Checks, cash and all major credit cards (VISA/MASTERCARD/AMEX). If you are paying in cash, please do not mail it. Please make all checks payable to Shine Custom Drums & Percussion.
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How Much Is Shipping & Handling?
Shipping and handling is typically $265 for drum kits and $40 for snare drums. We typically ship via DHL and the average kit takes approximately 5 business days (within the continental US) to arrive (the number of days a kit/snare takes to arrive to you may vary for a many  number of reasons).
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Can I Visit Your Shop?
Unfortunately, our facility is currently not open to the the general public. If you are interested in touring our facility you can contact us and we can discuss the possibility of you visiting. For questions about visiting our shop, please contact Robbie in Artist Relations or phone us at 916-652-8053. 
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How Do I Get Endorsed By Shine?
If you wish to be endorsed by Shine Custom Drums & Percussion, please send us a press package including CDs, videos, photos, write ups, your bio, other endorsements and/or anything else that you feel represents your abilities, to the address posted on our contact us page. Please be advised that any material you send us will not be returned. (Please send us copies instead of original materials unless you don't need to receive them back). You can also fill out our Online Endorsement Form.
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What If I Want To Change My Mind Once I've Already Ordered?
When you place your kit order and put down your deposit, we typically begin the process of ordering and building your kit and so we normally do not allow changes or refunds once you have ordered. WE DO NOT PROVIDE REFUNDS OF ANY KIND, so if you decide you do not want to proceed with your kit, please contact us and let us know. 
 
 
When Is My Final Payment Due and Required?
We typically request final payment within a week or so of completion. Your balance is required no later than 45 (forty five) days from completion date of your kit. You will be notified via phone (the phone number you provided us) or email (the email address you provided us) upon kit completion (should your phone number or email address change you must notify us of this). 

Failure to pay your balance on your kit within the 45-daytime period will result in the loss of the drum kit and YOU WILL NOT BE ISSUED A REFUND OF ANY KIND FOR ANY DEPOSIT YOU HAVE MADE. We have this policy in place because we are building a "custom" product specific to you and your specifications. This drum kit is obviously not necessarily the vision of someone else and thus we may have an extremely difficult time attempting to sell that product if you choose to default. THERE ARE NO EXCEPTIONS ON THIS POLICY. If you do not have the money to pay for your kit, do not order one.

 

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